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Noticeboard

Please read our Latest News (Quick Links) about the Proposal for the Extraction of Anonymous Statement of Fitness to work (fit note) data in England

 

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CALLING ALL REGISTERED PATIENTS

PLEASE COME INTO SURGERY TO REGISTER TO USE OUR NEW

ON-LINE APPOINTMENTS

ON-LINE PRESCRIPTION REQUEST

ON-LINE ALLERGIES AND MEDICATION INFORMATION

ON-LINE DETAILED MEDICAL SUMMARIES

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IF YOU WISH TO VIEW A DETAILED SUMMARY OF YOUR MEDICAL RECORDS, PLEASE BRING TO THE PRACTICE, PHOTOGRAPHIC IDENTIFICATION WHEN REGISTERING FOR THIS SERVICE

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ELECTRONIC PRESCRIPTION SERVICE FOR FURTHER INFORMATION ABOUT THIS SERVICE, PLEASE COME IN AND SPEAK TO A MEMBER OF OUR RECEPTION TEAM

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HOW LIKELY ARE YOU TO RECOMMEND OUR GP PRACTICE TO FRIENDS AND FAMILY IF THEY NEED SIMILAR CARE OR TREATMENT.

PLEASE SEE THE RESULTS OF OUR FRIENDS AND FAMILY SURVEY (UPDATED ON A MONTHLY BASIS)

IF YOU WISH TO PARTICIPATE, PLEASE COME IN AND COMPLETE A FRIENDS AND FAMILY QUESTIONNAIRE

HOW LIKELY ARE YOU TO RECOMMEND OUR GP PRACTICE TO FRIENDS AND FAMILY

EXTREMELY LIKELY (107)

LIKELY (46)

NEITHER LIKELY NOR UNLIKELY (3)

UNLIKELY (9)

EXTREMELY UNLIKELY (8)

DON'T KNOW (4)

WE WOULD LIKE TO THANK THE PATIENTS WHO TOOK THE TIME TO COMPLETE THIS SURVEY FOR OUR FRIENDS AND FAMILY SURVEY

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NAMED AND ACCOUNTABLE GP FOR ALL PATIENTS

AN ACCOUNTABLE GP TAKES RESPONSIBILITY FOR THE CO-ORDINATION OF ALL APPROPRIATE SERVICES UNDER THEIR PMS CONTRACT AND ENSURE THEY ARE DELIVERED TO EACH OF THEIR PATIENTS WHERE REQUIRED.  THE ACCOUNTABLE GPs FOR THE PATIENTS OF THE UNIVERSITY SURGERY ARE DR ANNE LAWSON AND DR DAPO ALALADE - WHO YOU ARE REGISTERED WITH.

EARNINGS DISCLOSURE

The average pay for GPs working in The University Surgery in the last financial year was £165,763 before tax and National insurance. This is for 2 full time GPs and 2 part time GPs. 

NHS England requires that the net earnings of doctors engaged in the practice is publicised by 31st March 2017 at the latest.  However, it should be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about GP earnings, nor make any comparisons with other practices.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you have a complaint or concern about the service you have received from the doctors or any of the personnel as part of an NHS complaints system, which meets or exceeds national criteria.

HOW TO COMPLAIN

We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned.  If you wish to make a formal complaint, please do so as soon as possible - ideally within a matter of a few days.  This will enable us to establish what happened more easily.  If doing that is not possible your complaint should be submitted within 12 months of the incident that caused the problem; or within 12 months of discovering that you have a problem.   You should address your complaint in writing to the Practice Manager (either by letter or by requesting a complaints form from the reception team).  He/she will make sure that we deal with your concerns promptly and in the correct way.  You should be as specific and concise as possible.

COMPLAINING OF BEHALF OF SOMEONE ELSE

We keep strictly to the rules of medical confidentiality, if you are not the patient, but are complaining on their behalf, you must have their written permission to do so.  An authority signed by the person concerned will be needed, unless they are incapable (because of illness or infirmity) of providing this. 

WHAT WE WILL DO

We will acknowledge your complaint within 3 working days and aim to have fully investigated within 10 working days of the date it was received.  If we expect it to take longer we will explain the reason for the delay and tell you when we expect to finish.  When we look into your complaint, we will investigate the circumstances; make it possible for you to discuss the problem with those concerned; make sure you receive an apology if this is appropriate, and take steps to make sure the same problem does not arise again.

You will receive a final letter setting out the result of any practice investigations.



 
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