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Practice Policies

Accessibility

University Surgery aims to provide the same high quality services to everyone irrespective of age, gender or ability.  Our surgery is fully wheel chair accessible and all our staff have completed disability awareness training. We endeavour to be as helpful as possible to all patients. Shouting and swearing at practice staff will not be tolerated under any circumstances and patients who are abusive will be removed from the patient list. Our staff are here to help you. If you have an appointment at the surgery and are unsure what assistance is available to you please contact the surgery


Data protection

steth_keyb1The surgery is fully computerised. Consultations, correspondence and any contacts between patient and practice are stored on a clinical software package. No person can access this information without a personal code, which is regularly changed. All information is stored in accordance with the Data Protection Act. No information about a patient, current or past, is released to any agency without express written permission from the patient. On leaving the practice, all the data is downloaded to produce a hard copy, which is then dispatched to the appropriate Health Authority.


Complaints

We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets all national criteria. Our practice manager / practice administrator will give you further information. Our practice complaints leaflet gives details of the procedure and is available from reception. Our aim is to give you the highest possible standard of service and we try to deal with any problems that may occur.

Complaints Form   



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