Appointments

Cancel an Appointment

A large number of appointments are wasted everyday due to patients not attending for whatever reason. To avoid this wasted clincian time, we would be grateful if you could CALL (023 92736006) or reply 'cancel' to your appointment reminder text.

Routine Appointments

During Covid-19

* We are operating a phone TRIAGE service for all patients*

To reduce the risk of spreading coronavirus (Covid-19), we ask that you only come in if you have a pre-booked appointment.  if you wish to contact the surgery for any reason then please call us OR submit an E-consult by clicking the image to the right.

Please do not to attend the practice without an appointment

Please contact the surgery between 08:00 and 18:30. We try to give routine appointments within 2 days. It is our aim to see patients within half an hour of their allotted appointment time.

Occasionally an emergency has to take priority; in this case we will inform patients of the delay and offer an alternative appointment. Occasionally you may be asked to see a locum doctor.

If you wish to talk to your doctor about more than one medical complaint, please advise the receptionist.  Please also be aware that the doctors do also have other patients to see after your consultation.

Same Day or Urgent Appointments

You will be asked to supply the receptionist with a few details to establish which clinician you will need to see.

Training Practice

Please be aware we are now a training practice and therefore may have other healthcare professional trainees, such as nurses, paramedics, pharmacy students etc in our clinics. 

You will be asked if you consent for them to stay at every consultation.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments. You can also CANCEL your appointment via this by following the instructions from your text.

To have this service you will need to register by completing a consent form (linked below) and emailing the completed copy to pccg.theuniversitysurgery@nhs.net Please include 'SMS consent form' in the subject heading.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

 

Care Record Consent Form.pdf

Surgery Appointment Times

 

 Morning

 Afternoon

Monday

08:00 to 13:00

13:00 to 18:30

Tuesday

08:00 to 13:00 (early opening)

13:00 to 18:30 (extended hours are not currently available)

Wednesday

08:00 to 13:00

13:00 to 18:30

Thursday

08:00 to 13:00

13:00 to 18:30

Friday

08:00 to 13:00

13:00 to 18:30

Saturday

Currently unavailable

 

Extended Access: Due to Covid-19, this service is temporarily suspended

Improving access to general practice: evening and weekend appointments now available

Patients who are registered with this practice can now book an appointment to see a GP or nurse on a weekday evening (after 18:30) or at the weekend (on Saturday). Talk to the practice receptionist to find out more or book an appointment

Further information is available at www.england.nhs.uk/gpaccess