Cancel an Appointment
A large number of appointments are wasted everyday due to patients not attending for whatever reason. To avoid this wasted clincian time, we would be grateful if you could CALL (023 92736006) or reply 'cancel' to your appointment reminder text.
* We are operating a TRIAGE service for all patients*
To reduce the risk of spreading coronavirus (Covid-19), we ask that you only come in if you have a pre-booked appointment. if you wish to contact the surgery for any reason then please call us OR submit an E-consult by clicking the image to the right.
Please do not to attend the practice without an appointment
Please contact the surgery between 08:00 and 18:30. We try to give routine appointments within 2 days. It is our aim to see patients within half an hour of their allotted appointment time.
Occasionally an emergency has to take priority; in this case we will inform patients of the delay and offer an alternative appointment. Occasionally you may be asked to see a locum doctor.
If you wish to talk to your doctor about more than one medical complaint, please advise the receptionist. Please also be aware that the doctors do also have other patients to see after your consultation.
Please click the image to complete an E-consult. The consultation will be sent to the appropriate clinician who will triage and determine if you need to be seen face to face.
Alternatively, we offer telephone and video consultations. This means we can give you a more timely service and keep both you and our staff safe.
We discourage queing outside of our premisis and keep patients in the waiting area to a minimum, this is to further protect you and reduce the spread of Coronavirus.
Thankyou for your patience at this time
Please be aware we are now a training practice and therefore may have other healthcare professional trainees, such as nurses, paramedics, pharmacy students etc in our clinics.
You will be asked if you consent for them to stay at every consultation.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments. You can also CANCEL your appointment via this by following the instructions from your text.
To have this service you will need to register by completing a consent form (linked below) and emailing the completed copy to firstname.lastname@example.org Please include 'SMS consent form' in the subject heading.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Extended Access: Due to Covid-19, this service is temporarily suspended
Improving access to general practice: evening and weekend appointments now available
Patients who are registered with this practice can now book an appointment to see a GP or nurse on a weekday evening (after 18:30) or at the weekend (on Saturday). Talk to the practice receptionist to find out more or book an appointment
Further information is available at www.england.nhs.uk/gpaccess